Terms & Conditions
These Terms and Conditions govern the trading of goods through www.gator.ae, operated by KADDAH BLD.CLEANING EQUIP.TR.
By engaging in transactions with Kaddah Group, you acknowledge and agree to these terms, which apply to all sales, deliveries, and exchanges between our company and its trading partners.
1. Order Acceptance:
• All orders submitted by the buyer are subject to formal acceptance by Kaddah Group. The company reserves the right to reject or cancel any order at its sole discretion, without the obligation to provide justification. • An order is deemed accepted only upon the issuance of a sales order by Kaddah Group. Any offers, quotes, or proposals made prior to this issuance are non-binding.
2.Pricing & Payment Terms:
• All prices are quoted in AED unless otherwise specified. Prices are subject to change due to market fluctuations, raw material costs, currency exchange rates, or unforeseen economic factors. • Payment terms will be detailed in the invoice, and the buyer is required to adhere to these terms. Late payments will incur interest at the applicable legal rate from the due date until the outstanding amount is fully settled. • Kaddah Group reserves the right to adjust pricing in the event of unexpected cost increases prior to delivery. Any adjustments will be communicated to the buyer in advance of shipment.
3. Delivery & Transfer of Risk:
• Delivery dates provided are estimates and are not guaranteed. Kaddah Group will make every effort to meet agreed timelines but shall not be liable for delays caused by circumstances beyond its control, including force majeure events. • The risk of loss or damage to the goods transfers to the buyer upon delivery to the agreed location or upon handover to the shipping carrier, depending on the agreed Incoterms. • The buyer is responsible for ensuring that appropriate shipping insurance is in place, where applicable.
4. Retention of Title:
• Ownership of the goods shall remain with Kaddah Group until full payment has been received. This includes any additional costs such as shipping, taxes, or duties. • In the event of non-payment, Kaddah Group reserves the right to recover the goods without prejudice to its right to seek additional legal remedies for the outstanding debt.
5. Inspection, Acceptance & Claims:
• The buyer is responsible for inspecting the goods upon delivery. Any claims for damages, shortages, or non-conformity must be submitted in writing within 48 hours of receipt. • Failure to inspect the goods or report issues within this timeframe will constitute full acceptance of the goods, and no subsequent claims will be entertained. • For valid claims, Kaddah Group will, at its discretion, repair or replace the defective goods or issue a credit note for future purchases.
6. Returns & Exchanges:
• Goods may be returned or exchanged within 30 days of delivery, provided they are in their original, undamaged condition, with all packaging, documentation, and accessories intact. • Custom or special-order items are not eligible for return unless they are proven defective. • Prior authorization must be obtained from Kaddah Group before any returns. Unauthorized returns will not be accepted, and shipping costs will be borne by the buyer unless the return is due to an error on the part of Kaddah Group.
7. Terms for Sample Products:
Return Period: Customers have a 7-day return period from the date of receiving the sample product. Returns must be initiated within this timeframe.
Product Condition: Upon receipt of the sample, customers are required to assess the overall condition of the product. To qualify for a return, the product must be in the same condition as received, including all original packaging and materials.
Delivery and Pickup: We provide delivery of samples directly to the customer and also offer pickup of the items from our warehouse. Customers should contact us to arrange for either service.
Payment Terms: Payments can be made via cash upon delivery or through bank transfer. It is essential that payment is completed prior to the delivery of the sample.
Refund Processing: Refunds will be issued only after a quality check of the returned product has been completed. Customers should allow a reasonable timeframe for the quality check before the refund is processed.
8. Warranties & Limitations of Liability:
• Kaddah Group provides a warranty on all goods in accordance with the manufacturer’s terms. Warranty coverage includes defects in materials or workmanship but does not extend to damage resulting from improper use, mishandling, installation errors, or failure to follow the manufacturer’s guidelines. • Warranty claims must be accompanied by the original proof of purchase, and the buyer is responsible for delivering the defective item to Kaddah Group’s service center unless otherwise agreed. • Kaddah Group’s liability is limited to the repair, replacement, or refund of defective goods. Under no circumstances shall Kaddah Group be liable for indirect, incidental, or consequential damages, including but not limited to loss of business or profit.
9. Force Majeure:
• Kaddah Group shall not be liable for delays or failures in performance due to events beyond its control, including, but not limited to, acts of God, natural disasters, labor strikes, governmental actions, transportation disruptions, or supply shortages. • In such circumstances, Kaddah Group will notify the buyer of the delay, and both parties may agree to extend the delivery period or cancel the order without penalty.
10. Governing Law & Dispute Resolution: • These Terms and Conditions, along with any contract formed between the parties, are governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai. • In the event of a dispute, the parties agree to first attempt to resolve the issue amicably. If a resolution cannot be reached, the matter will be referred to the Department of Economic Development (DED) or the courts of Dubai for arbitration or litigation, as deemed necessary.
11. Confidentiality:
• All terms of trade, including pricing, product specifications, and commercial agreements between Kaddah Group and its trading partners, must be treated as confidential. This information must not be disclosed to third parties without the explicit written consent of Kaddah Group.
1. Order Acceptance:
• All orders submitted by the buyer are subject to formal acceptance by Kaddah Group. The company reserves the right to reject or cancel any order at its sole discretion, without the obligation to provide justification. • An order is deemed accepted only upon the issuance of a sales order by Kaddah Group. Any offers, quotes, or proposals made prior to this issuance are non-binding.
2.Pricing & Payment Terms:
• All prices are quoted in AED unless otherwise specified. Prices are subject to change due to market fluctuations, raw material costs, currency exchange rates, or unforeseen economic factors. • Payment terms will be detailed in the invoice, and the buyer is required to adhere to these terms. Late payments will incur interest at the applicable legal rate from the due date until the outstanding amount is fully settled. • Kaddah Group reserves the right to adjust pricing in the event of unexpected cost increases prior to delivery. Any adjustments will be communicated to the buyer in advance of shipment.
3. Delivery & Transfer of Risk:
• Delivery dates provided are estimates and are not guaranteed. Kaddah Group will make every effort to meet agreed timelines but shall not be liable for delays caused by circumstances beyond its control, including force majeure events. • The risk of loss or damage to the goods transfers to the buyer upon delivery to the agreed location or upon handover to the shipping carrier, depending on the agreed Incoterms. • The buyer is responsible for ensuring that appropriate shipping insurance is in place, where applicable.
4. Retention of Title:
• Ownership of the goods shall remain with Kaddah Group until full payment has been received. This includes any additional costs such as shipping, taxes, or duties. • In the event of non-payment, Kaddah Group reserves the right to recover the goods without prejudice to its right to seek additional legal remedies for the outstanding debt.
5. Inspection, Acceptance & Claims:
• The buyer is responsible for inspecting the goods upon delivery. Any claims for damages, shortages, or non-conformity must be submitted in writing within 48 hours of receipt. • Failure to inspect the goods or report issues within this timeframe will constitute full acceptance of the goods, and no subsequent claims will be entertained. • For valid claims, Kaddah Group will, at its discretion, repair or replace the defective goods or issue a credit note for future purchases.
6. Returns & Exchanges:
• Goods may be returned or exchanged within 30 days of delivery, provided they are in their original, undamaged condition, with all packaging, documentation, and accessories intact. • Custom or special-order items are not eligible for return unless they are proven defective. • Prior authorization must be obtained from Kaddah Group before any returns. Unauthorized returns will not be accepted, and shipping costs will be borne by the buyer unless the return is due to an error on the part of Kaddah Group.
7. Terms for Sample Products:
Return Period: Customers have a 7-day return period from the date of receiving the sample product. Returns must be initiated within this timeframe.
Product Condition: Upon receipt of the sample, customers are required to assess the overall condition of the product. To qualify for a return, the product must be in the same condition as received, including all original packaging and materials.
Delivery and Pickup: We provide delivery of samples directly to the customer and also offer pickup of the items from our warehouse. Customers should contact us to arrange for either service.
Payment Terms: Payments can be made via cash upon delivery or through bank transfer. It is essential that payment is completed prior to the delivery of the sample.
Refund Processing: Refunds will be issued only after a quality check of the returned product has been completed. Customers should allow a reasonable timeframe for the quality check before the refund is processed.
8. Warranties & Limitations of Liability:
• Kaddah Group provides a warranty on all goods in accordance with the manufacturer’s terms. Warranty coverage includes defects in materials or workmanship but does not extend to damage resulting from improper use, mishandling, installation errors, or failure to follow the manufacturer’s guidelines. • Warranty claims must be accompanied by the original proof of purchase, and the buyer is responsible for delivering the defective item to Kaddah Group’s service center unless otherwise agreed. • Kaddah Group’s liability is limited to the repair, replacement, or refund of defective goods. Under no circumstances shall Kaddah Group be liable for indirect, incidental, or consequential damages, including but not limited to loss of business or profit.
9. Force Majeure:
• Kaddah Group shall not be liable for delays or failures in performance due to events beyond its control, including, but not limited to, acts of God, natural disasters, labor strikes, governmental actions, transportation disruptions, or supply shortages. • In such circumstances, Kaddah Group will notify the buyer of the delay, and both parties may agree to extend the delivery period or cancel the order without penalty.
10. Governing Law & Dispute Resolution: • These Terms and Conditions, along with any contract formed between the parties, are governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai. • In the event of a dispute, the parties agree to first attempt to resolve the issue amicably. If a resolution cannot be reached, the matter will be referred to the Department of Economic Development (DED) or the courts of Dubai for arbitration or litigation, as deemed necessary.
11. Confidentiality:
• All terms of trade, including pricing, product specifications, and commercial agreements between Kaddah Group and its trading partners, must be treated as confidential. This information must not be disclosed to third parties without the explicit written consent of Kaddah Group.
